Privacy Policy
Draft for review. This policy is a starting template and has not been reviewed by a lawyer. Items marked [TO CONFIRM] need the business owner's input before publishing.
Last updated: [TO CONFIRM DATE]
TradeDesk Automation ("we", "us", "our") respects your privacy. This policy explains how we handle personal information in line with the Australian Privacy Principles where they apply to us.
What we collect
When you contact us, book a demo or become a client, we may collect:
- Your name, business name, phone number and email address
- Details you share about your business and enquiry
- Records of our calls, messages and emails with you
- Basic website usage information, such as pages visited [TO CONFIRM: only if analytics is installed]
How we collect it
We collect information directly from you when you fill in a form on our website, call, text, message or email us, or speak with us during a demo or as a client.
How we use it
- To respond to your enquiry and arrange your demo
- To provide, manage and improve our services
- To send you appointment confirmations, reminders and service updates
- To send marketing messages, only where you have agreed. You can opt out at any time.
Who we share it with
We use trusted third-party platforms to run our business, including our CRM, forms, scheduling and messaging tools. These providers process information on our behalf. Some may store data outside Australia [TO CONFIRM: countries/providers]. We do not sell your personal information.
SMS and email messages
If you give us your phone number or email, we may contact you about your enquiry. You can opt out of marketing messages at any time by following the instructions in the message or contacting us directly.
Keeping it secure
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. [TO CONFIRM: retention period and security practices.]
Access and correction
You can ask to access or correct the personal information we hold about you by contacting us using the details below.
Complaints
If you have a concern about how we've handled your information, please contact us first so we can try to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
TradeDesk Automation
Phone: 0499 399 256
Email: info@tradedeskautomation.com.au