AI phone answering
Calls answered when you can’t get to the phone, with common questions handled and appointments booked.
Never miss another enquiry.
We set up and manage AI that answers your calls, replies to messages, books appointments and follows up for you. Perth-based, helping small businesses right across Australia.
You're busy running the business. Enquiries still need answering.
Most small business owners are the boss, the frontline worker and the receptionist all at once. When you are with a customer or finally switching off for the night, the phone keeps ringing and messages keep arriving.
People rarely wait. They contact a few businesses and go with whoever gets back to them first. If that isn't you, it doesn't matter how good your work is.
Sound familiar?
- Calls go to voicemail while you're busy, and some never call back
- After-hours enquiries sit unanswered until the next day
- Time spent on enquiries that were never a good fit
- Quotes and enquiries that never get a follow-up
- Money spent on marketing, with no clear idea what it brings in
How it works
From first contact to booked appointment, every enquiry follows the same reliable path.
Someone gets in touch
They call, text, message you on Facebook or fill in your website form. The system picks it up straight away, any time of day.
The AI replies and asks the right questions
It answers common questions and asks your qualifying questions, so you know what the customer needs before you speak to them.
Ready customers book in
Good-fit enquiries choose a time from your real availability. You get the details; they get a confirmation.
Nobody gets forgotten
People who aren’t ready yet are followed up automatically, and booked customers get reminders before their appointment.
What we set up for you
One connected system, built around how your business already works.
Instant SMS and chat replies
Website enquiries, Facebook messages and texts get a reply straight away, day or night.
Lead qualification
Your own questions asked up front, so you spend time on enquiries that fit your business.
Online booking
Ready customers book straight into your calendar without phone tag.
Automated follow-up
People who aren’t ready yet get followed up at sensible intervals by SMS and email.
Appointment reminders
Customers get a reminder before their appointment, with an easy way to reschedule.
Built for small businesses of every kind
If your customers contact you by phone, text, website or social media, the same problems apply. We work with owner-led businesses across many industries, including:
- Trades and home services
- Health, wellbeing and allied health
- Cafes, hospitality and food
- Retail and online stores
- Professional services
- Beauty, fitness and personal services
A great fit if you
- Already get enquiries but can't always respond quickly
- Miss calls because you're busy with customers
- Want to grow without hiring extra admin staff
- Want a professional, responsive experience for your customers
Probably not for you if
- You aren't getting any enquiries yet
- You'd rather handle every customer contact personally
Why work with TradeDesk Automation
Done for you
We don't hand you software and a manual. We build the system, set it up for your business and keep managing it.
Small business numbers, understood
Founded by Dean, an ACCA accountant. We look at automation through the lens of time saved and work won, not tech for tech's sake.
Perth-based, Australia-wide
Based in Perth, WA. Everything is set up and supported online, so we can help small businesses anywhere in Australia.
Common questions
What kinds of businesses do you work with?
Small businesses of all types: trades, health and wellbeing, hospitality, retail, professional services and more. If customers contact you by phone, text, website or social media, the same problems apply: missed calls, slow replies and enquiries that never get followed up.
Where are you based? Do you only work in Perth?
We are based in Perth, Western Australia. Because the work is set up and managed online, we work with small businesses right across Australia.
Do I need to be good with technology?
No. We set everything up, connect it to the tools you already use and manage it for you. Day to day, you simply see enquiries handled and appointments booked.
Ready to stop missing enquiries?
Book a free demo. We'll show you how the system works and what it could look like for your business. No pressure, just a straight conversation.